Contract duration
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Contract duration
10-02-2017 12:50 PM
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Why can't you just simply show the start and end times of my contract in the "Manage account>account summary"? I have to go to Product change to make any sense of this and then it only tells me I have x number of months to go on current contract.
Re: Contract duration
10-02-2017 1:46 PM
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Re: Contract duration
11-02-2017 11:45 AM
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Thanks for your reply. There is no need to raise a question. It's just surprising that this fundamental information isn't readily available to customers as the start and end dates of a contract are important especially in these "switch aware" times.
Re: Contract duration
13-02-2017 2:55 PM
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Hi @digger2789
Thank you for contacting us regarding this information. I have raised a ticket on your online account with all the information about your contract including end dates and this can be accessed here in this link https://www.plus.net/wizard/?p=view_question&id=143902904.
As per your query I will pass the feedback on to the relevant people but if you do need any further assistance in the mean time please just get in touch and we'll be more than happy to help.
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