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Contract clarification

Posts: 5
Registered: ‎04-02-2017

Contract clarification


got a massive increase on my bill due to the contract ending, Called, got a better deal, and received two emails, the first without the discounted price as clear as day, the second relating to my contract was a little garbled, (£8.99per month) There is no way of emailing Plusnet to get written confirmation, I do not trust their "chat" messages, I can't find anywhere to ask for the contract to be mailed to me and Xmas new year is eating into my 14 days? is there any way of contact I've missed? or just cancel and walk away?


Posts: 28,393
Thanks: 6,224
Fixes: 1,453
Registered: ‎11-01-2008

Re: Contract clarification

Moderators Note

This topic has been moved from Everything Else to My Account / Billing 



Customer / Moderator
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If it fixed it click 'This fixed my problem'
Posts: 18
Thanks: 1
Registered: ‎19-11-2018

Re: Contract clarification

@Baza, exactly the same issue with me but sorted it via chat within 5 min and have email confirmation of refund and confirmation that new 18 month contract Inc line rental was £ that were originally agreed, did wonder at the time if chat would sort it but appears to have worked, give it a try before they shut down and ask for email transcript of chat.
All the best Yoda
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: Contract clarification

Hi @Baza, I'm sorry to see there are some formatting errors on the confirmation you've received.


I've raise a new ticket for this here:


I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional