Contract clarification
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Contract clarification
24-12-2018 7:07 PM
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Hi,
got a massive increase on my bill due to the contract ending, Called, got a better deal, and received two emails, the first without the discounted price as clear as day, the second relating to my contract was a little garbled, (£8.99per month) There is no way of emailing Plusnet to get written confirmation, I do not trust their "chat" messages, I can't find anywhere to ask for the contract to be mailed to me and Xmas new year is eating into my 14 days? is there any way of contact I've missed? or just cancel and walk away?
Re: Contract clarification
24-12-2018 7:36 PM
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Moderators Note
This topic has been moved from Everything Else to My Account / Billing
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Re: Contract clarification
24-12-2018 8:10 PM
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All the best Yoda
Re: Contract clarification
25-12-2018 10:21 AM
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Hi @Baza, I'm sorry to see there are some formatting errors on the confirmation you've received.
I've raise a new ticket for this here: https://www.plus.net/wizard/?p=view_question&id=185839486
I hope this helps.
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