Contract change when phone plan changed
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Contract change when phone plan changed
05-05-2020 9:56 PM
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Hi All,
I hope someone can explain this or whether it's what's expected.
I've been with Plusnet since 2014 and when I signed up it was an 18 month contract for Unlimited Fibre Extra and Anytime phone plan.
Feb 2020, I decided to drop the anytime phone plan down to Line Only. I received an email stating..
Thanks for requesting to change your call plan. We're processing the request now, but to confirm here are the details:
• New call plan: Line Only
• New monthly cost: 19.99
• New contract period: Monthly
This change will happen on 5th February 2020.
Fair enough, I thought. When i checked account and billing today, I'm now on an 18 month contract. Is that right?
I thought when the initial 18 month expired, you rolled onto a monthly contract?
Any advice greatly appreciated
Steve
Re: Contract change when phone plan changed
06-05-2020 6:01 AM
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@CooLix you are correct , changing the call plan should not start a new contract. There is a fault in the system which restarts the contract on some accounts when a call plan is changed.
We need one of the Plusnet staffers to see this post and correct your account.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Contract change when phone plan changed
06-05-2020 2:18 PM
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Hi @CooLix, thanks for getting in touch.
Apologies for the issues you've had with the account, as @MisterW has confirmed, this is a known issue on our side. I'm getting in touch with the relevant people today to try and rectify this for you and should be able to update you within the next 24-48 hours
Regards
Re: Contract change when phone plan changed
06-05-2020 3:36 PM
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