Contract cancel due to low speeds, instability and continually hanging of service

[#1]

There are 8 houses that still live on the 2 to 3km old copper wires.

They all have problems on a regular basis.

The houses that are connected to the full fibre that run along the two roads at each end of our road all work great...fast speeds, stable, etc.  Friend who lives along one of those roads who got connected to the new fibre at the pole outside his house hasn't; had a problem fpr 2 years since it was all installed.  He gets 55Mbps and 10Mbps.

[#2]

Apologies for the late reply on this one, Been out of office with a few days annual leave. 

@KenMavor When re-testing your line using both testing systems, everything is now showing all green with no faults found, sync speeds seem to be concurrent coming into the router too. 

Very weird how the problem was clear for around 24 hours and then went back to its old tricks. 

In this case as the fault was automatically closed by the robot, i may have to re-open another to see if we can get this escalated for you. 

As you're going to be away for a few weeks, i suggest we pick this back up once your back. 

All the best 

[#3]

Good evening.

Hope you had a good few days off.

Symptoms still there but not as bad as before but found the reason why it went belly up after 24 hours or so.

See attached photos.

Someone absolutely demolished the old cable junction box at the corner of our road.  It was however sitting about a foot above ground and pretty sure a tractor took the corner and ran right over it.  They have dropped it to ground level now.

The BT man who repaired said many, if not all, of the connections/joins were in a bad way and expects to see continual errors on the lines.  Ho hum.

I am away for 3 to 4 weeks so let's leave it until I come back and see what it's all like.

Thanks for keeping on at this one!!!

[#4]

@KenMavor 

Trust you're enjoying your break away from this.

When you get back to it run your post code through www.openreach.co.uk and see what the response is. They've just updated the responses to give slightly more information. They now are

1. We have no plans to build Full Fibre to this property yet
2. We’re planning to build in this area
3. We’ll be building in this area in the next year
4. We’re building in this area now
5. Available to order soon
6. Available to order now

Brian

[#5]

Brian.
Went to Wimbledon and saw Dimitrov versus Sinner match and then the mens final.
Too hot but great fun.

Checked the website and it says building in this area now OR building within the next year. Two addresses used - Burnhead and Burnhead cottage so hopefully soon. Neighbours internet was down for 7 days until BT fixed it. Will check when I get home what ours is like.

Interestingly in a house in Devon where the speed is slower but the stability is way better. Suspect we are on FTTC but at a slow speed but as I say stability is way better.

Thanks for keeping at this.

Thanks

Ken

[#6]

@KenMavor 

Typical OR to give different results for properties.

I guess the good news is you are at least in their plans to build though seeing is believing.

A poster on another thread stated they show option 4 - Building in your area now. However, they spoke to an OR Surveyor who said as it is buried cables and zero ducting this area will be 'out of scope' for the build until 2029 at the earliest. I supect OR's lack if interest has to do with the AltNet who have already installed in the area.

Brian

[#7]

When I'm back home I'll talk to OR directly.
One of the roads at the end of our road was copper across poles. They replaced the copper running in the piles with fibre.
The other road end road was copper underground. They dug a trench along that road and laid fibre cable in the trench in ducting. They then used the poles nearest each house to bring the fibre up from the ground and across to each house. I think fibre to the house in many cases but not all.

So they've done it both ways. I think they just make up excuses when they know it's gonna cost them money.
As mention before the local farmer is happy to do the tench digging for a couple of grand and a few pints of beer as 50% of the people who live in the road are his family. He said it would take him a day to dig the trench and half a day to fill it in once the fibre has been laid.