Contract cancel due to low speeds, instability and continually hanging of service

[#1]

There are 8 houses that still live on the 2 to 3km old copper wires.

They all have problems on a regular basis.

The houses that are connected to the full fibre that run along the two roads at each end of our road all work great...fast speeds, stable, etc.  Friend who lives along one of those roads who got connected to the new fibre at the pole outside his house hasn't; had a problem fpr 2 years since it was all installed.  He gets 55Mbps and 10Mbps.

[#2]

Apologies for the late reply on this one, Been out of office with a few days annual leave. 

@KenMavor When re-testing your line using both testing systems, everything is now showing all green with no faults found, sync speeds seem to be concurrent coming into the router too. 

Very weird how the problem was clear for around 24 hours and then went back to its old tricks. 

In this case as the fault was automatically closed by the robot, i may have to re-open another to see if we can get this escalated for you. 

As you're going to be away for a few weeks, i suggest we pick this back up once your back. 

All the best 

[#3]

Good evening.

Hope you had a good few days off.

Symptoms still there but not as bad as before but found the reason why it went belly up after 24 hours or so.

See attached photos.

Someone absolutely demolished the old cable junction box at the corner of our road.  It was however sitting about a foot above ground and pretty sure a tractor took the corner and ran right over it.  They have dropped it to ground level now.

The BT man who repaired said many, if not all, of the connections/joins were in a bad way and expects to see continual errors on the lines.  Ho hum.

I am away for 3 to 4 weeks so let's leave it until I come back and see what it's all like.

Thanks for keeping on at this one!!!