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Contract billing complaint - how

FIXED
HappyCamper
Newbie
Posts: 2
Thanks: 1
Registered: 2 weeks ago

Contract billing complaint - how

I have been a customer for several years, recommended several others and the service has always been good - until now.

I've been trying to resolve Plusnet agreeing one thing for a contract renewal and then billing something totally different. Looking through the forums, it appears I'm not alone.

 

I have raised and/or responded to several tickets on the subject but it appears to have fallen into the "too difficult so we'll ignore it" category. 

 

I am not going to phone yet another agent or start an online chat unless that person has the authority to actually do something - other than refer it to someone else or raise another ticket (that never gets responded to anyway).

 

The actual provision of internet services is good, it's the billing and escalation process letting it down. Can anyone point me to a complaint escalation path that works?

Many thanks

HappyCamper (more of a Begrumpled Camper at the moment)

 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 212
Thanks: 20
Fixes: 19
Registered: ‎06-08-2018

Re: Contract billing complaint - how

Fix

Hi @HappyCamper,

 

Thank you for getting in touch and bringing this issue to our attention.

As discussed I have actioned the required discounts on your account and updated you further via a support ticket here

 

Please get back in touch if you have any further questions

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

Highlighted
HappyCamper
Newbie
Posts: 2
Thanks: 1
Registered: 2 weeks ago

Re: Contract billing complaint - how

Thank you for your phone call and speedy resolution. I'm a happy Camper again :-)