I have been a customer for several years, recommended several others and the service has always been good - until now.
I've been trying to resolve Plusnet agreeing one thing for a contract renewal and then billing something totally different. Looking through the forums, it appears I'm not alone.
I have raised and/or responded to several tickets on the subject but it appears to have fallen into the "too difficult so we'll ignore it" category.
I am not going to phone yet another agent or start an online chat unless that person has the authority to actually do something - other than refer it to someone else or raise another ticket (that never gets responded to anyway).
The actual provision of internet services is good, it's the billing and escalation process letting it down. Can anyone point me to a complaint escalation path that works?
HappyCamper (more of a Begrumpled Camper at the moment)
Fixed! Go to the fix.
Thank you for getting in touch and bringing this issue to our attention.
As discussed I have actioned the required discounts on your account and updated you further via a support ticket here
Please get back in touch if you have any further questions