Hi, I opened a question with plusnet support and, despite their claims of responding within 12 hours, I still haven't received a response (it's been almost 48 hours). I'm going to repost what I wrote here and am hoping someone can provide an answer:
I received an email a few weeks back (Email ref: ***) stating that Plusnet will give me a discount on my second month's bill. This was due to the fact that the internet activation was a week later than the phone activation. However, I received an email today (Email ref: ***) which gave information on my 2nd month's direct debit payment. This in fact states an increased price of £20.81pm over the contractually agreed payment, which was originally stated to be £20.49pm at the time of signing the contract.
I therefore request that you reinstate the partial refund promised to me for this month's payment and that you restore the monthly payment costs to the agreed upon amount; I find it disingenuous that Plusnet would promise me a stated price, then bait and switch me the moment I've signed.
I'm quite annoyed that plusnet did this. It isn't so much the money but more the principle that I agreed to a price with them and somehow they can just jack up the price whenever they like. This is in conjunction with the fact that they never told me there would be a price increase until I received this E-mail. If this can't be resolved then I'm almost certainly switching to a different provider once this contract has finished.