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Contract at an end- do i qualify for the new customer offers?

flamazine
Dabbler
Posts: 13
Registered: ‎21-01-2013

Contract at an end- do i qualify for the new customer offers?

My 18 month 76mb fibre contract ended a while ago and im still paying £19.99 for it. can i renew and get it for £8.99  for six months . This was one of the reasons i left Sky - not being offered the same as new customers. thanks
3 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Contract at an end- do i qualify for the new customer offers?

Ring the Customer Options Team and ask for a better deal.  Don't ask for 8.99 for six months & 19.99 for 12 though! 
Just see what they offer, you may be very surprised - I was...
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Contract at an end- do i qualify for the new customer offers?

Quote from: pwatson
Ring the Customer Options Team and ask for a better deal. 

Thanks, pwatson. Beat me to it!
They're available on 0800 013 2632 or 0330 123 9197 and there's no queue at the time of publishing this.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
slavo71
Rising Star
Posts: 137
Thanks: 8
Fixes: 1
Registered: ‎05-09-2014

Re: Contract at an end- do i qualify for the new customer offers?

Hope they do better than BT! I contacted them and they said the best that they could do was to keep me on the same package but charge me more if I wanted the new home hub....hence why I'm now here lol.