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Contract Renewal via website?

moniczek
Newbie
Posts: 3
Registered: ‎19-09-2016

Contract Renewal via website?

Hi guys,

As most of you, I realised that my contract needed renewing when I noticed the Direct Debit payment had risen up (Fibre Broadband 38MB).

I got an email 3 days ago that there will be another price increase as of the 5th of June, but as my broadband contract has come to an end, I could sign up to a new contract, which would save me money and the price won't go up in June.

The website I went on from the link is inconclusive - I don't want to order an additional contract just renew what it was before as I currently pay £12 more.

When I access my account not from the link, it gives an option to 'change product', but I can only upgrade to Fibre Broadband 72MB or stay at the current monthly rolling contract at the same price? This is so annoying.

Can somebody tell me if I can just go onto the link and order it just like that, or I would need to call Customer Services? (I really would want to avoid it).

Any help would be appreciated.

Many Thanks

Monika

 

4 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,878
Thanks: 818
Fixes: 66
Registered: ‎30-06-2016

Re: Contract Renewal via website?

Welcome to the forum.

You will get a far better deal if you look up a cheap competitors new customer offer for an equivalent service then ring Plusnet, select tha 'I am thinking of leaving option', quote the alternative deal and ask if they will match it. It's sad that this is the only way to get a decent deal but such is the way of the world.

moniczek
Newbie
Posts: 3
Registered: ‎19-09-2016

Re: Contract Renewal via website?

Great, so no one actually cares about existing Customers?

I'm happy here but lack of communication on part of Plusnet puts me off.

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 566
Thanks: 153
Fixes: 21
Registered: ‎11-01-2018

Re: Contract Renewal via website?

 

HI @moniczek

 

Thanks for getting in touch.

 

I'm really sorry that the link that we've provided was unclear. I can see from your account that you've contacted one of my colleagues in the Customer Options Team in the interim and got this resolved.

 

If there's anything that you need going forward, please just drop us a line and we'll endeavour to assist.

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Moderator
Moderator
Posts: 19,038
Thanks: 2,088
Fixes: 311
Registered: ‎11-01-2008

Re: Contract Renewal via website?

Moderators Note.

Moved from Fibre to MyAccount.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'