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Contract Renewal Reduction of speed Guarantee

Posts: 1
Registered: ‎26-03-2020

Contract Renewal Reduction of speed Guarantee

I currently am in the process of renewing my broadband connection for another 18 months, I am receiving a good speed on my speed tests - close to the clean speeds, however, as soon as I renew my contract my Speed Guarantee goes from 31.1Mbps to 27.3. Nothing has changed my end, why should this be reduced by 10% is my service receiving a higher contention? I'm not happy with the fact that if my line does become impacted, then the point at which it is taken seriously is significantly lower. I've attached a couple of files for clarity

Posts: 204
Thanks: 11
Fixes: 11
Registered: ‎23-12-2019

Re: Contract Renewal Reduction of speed Guarantee

Hi @billsatwaveguru


Thank you for your query, sorry for the delay in responding.


The data provided for Minimum Guaranteed Speeds, is directly from our suppliers. Over time the MGS may change due to a couple of factors such as, the quality of the line deteriorating or the number of connections from the cabinet increasing.


I am sorry for any inconvenience that has been caused. Please do let us know if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team
Posts: 29,234
Thanks: 6,542
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Registered: ‎11-01-2008

Re: Contract Renewal Reduction of speed Guarantee

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

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