Contract Renewal Reduction of speed Guarantee

[#1]

I currently am in the process of renewing my broadband connection for another 18 months, I am receiving a good speed on my speed tests - close to the clean speeds, however, as soon as I renew my contract my Speed Guarantee goes from 31.1Mbps to 27.3. Nothing has changed my end, why should this be reduced by 10% is my service receiving a higher contention? I'm not happy with the fact that if my line does become impacted, then the point at which it is taken seriously is significantly lower. I've attached a couple of files for clarity

[#2]

Hi @billsatwaveguru

Thank you for your query, sorry for the delay in responding.

The data provided for Minimum Guaranteed Speeds, is directly from our suppliers. Over time the MGS may change due to a couple of factors such as, the quality of the line deteriorating or the number of connections from the cabinet increasing.

I am sorry for any inconvenience that has been caused. Please do let us know if you have any further questions.

[#3]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing