cancel
Showing results for 
Search instead for 
Did you mean: 

Contract Renewal Changes Speed

WhereInSussex
Dabbler
Posts: 21
Registered: ‎19-10-2012

Contract Renewal Changes Speed

When I try and renew contract the only option is the slower band rather than the up to 72Mbps I get now.

Does this mean I can't renew at current speeds?

Screenshot_20200705-163002_Chrome.jpgScreenshot_20200705-162939_Chrome.jpg

3 REPLIES 3
Mav
Moderator
Moderator
Posts: 21,659
Thanks: 4,459
Fixes: 504
Registered: ‎06-04-2007

Re: Contract Renewal Changes Speed

Moderator's note(s):

Thread moved from ADSL Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Baldrick1
Moderator
Moderator
Posts: 9,639
Thanks: 4,330
Fixes: 346
Registered: ‎30-06-2016

Re: Contract Renewal Changes Speed

@WhereInSussex 

Rather than accept this deal you would be better off looking up a competitive price then ringing Plusnet, selecting the I'm thinking of leaving option and do a bit of old fashioned haggling based on the competitors price.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,920
Thanks: 9,555
Fixes: 1,512
Registered: ‎21-04-2017

Re: Contract Renewal Changes Speed

Thanks for getting in touch @WhereInSussex 

I believe this is because the fibre extra package you're on is named "Plusnet Unlimited Fibre" and the particular system that makes you a renewal offer looks to be confusing this with the basic fibre package Unlimited Fibre. 

I've attempted to fix this however unfortunately I've not been able to, so I'd recommend calling our customer options team on 0800 013 2632 and they'll be happy to discuss a new deal on fibre extra with you and put that through.

[edit]

If you can PM me a contact number and when you'd be available for a call I'll be happy to arrange a call back though

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet