Contract Renewal And Incorrect DD Payments

[#1]

I have a really bad feeling that following my recent contract renewal, the subsequent DD charges are going to be the 'usual' confused mess that we've had many times in the past. It is quite possible that things will resolve themselves on the next invoice date of course because due to the timing of agreed changes, it can quite reasonably take several invoices and DD payments before errors which started happening in September are corrected and the right amount is being charged going forward.

HOWEVER, just in case in case the apparent issues with incorrect DD payments drags on for many months if not years like it has done several times before, please obtain, supply and archive for future reference the complete audio recording of the conversation during which contract renewal terms were requested and subsequently agreed upon.

There were 2 calls made to PN on 15th October 2025 and the first at circa 1130 hours is the relevant one. It starts off with words to the effect:

[QUOTE]

Hi. My contract is just about to expire. What's your best deal for 2 years of more of the same, no changes whatsoever, because what's currently on the table really isn't acceptable.

[/QUOTE]

... and it ends after a lengthy wait for a 'lightico' document to load, which it never did I might add, even after the best part of an hour or so. BTW, with much hindsight, it is also somewhat concerning that the relevant email with links to 'lightico' came via amazonses.com and NOT directly from PN Towers as other related emails did so I do hope that this isn't indicative of some kind of hack, data breach or other naughtiness various going on



Bottom line: I can live without several months of seemingly random DD amounts leaving my Bank A/C Especially so because if the problem does continue, it's likely to drag on until sometime next year due to all the elves in the back office being otherwise engaged on other duties for the next month or so

[#2]

In response to https://community.plus.net/t5/My-Account-Billing/Contract-Renewal-And-Incorrect-DD-Payments/m-p/2030...

I went through the same (or very similar?) in the middle of November.

I am presuming that the process is relatively new (not something I've been through before).

The online acceptance of T&C's included a webpage where various options and acceptances were ticked and (I assume) recorded. I was then presented with a weblink to download the documentation.

Attached is a .PDF document (hopefully edited to obscure personal identification details) which was part of that. From recollection it may have been using 'lightico'.

There was some discussion about retrospective payment adjustments, as the payment for November has already been scheduled and the new contact commenced before that scheduled payment.

The line grading was actioned on the date of the commencement of the new contract (the line went "down" in the wee hours and came back up at the new download rate.

However, I have a month or so to wait to accurately ascertain whether payments via the DD system have been accurately recorded. I was verbally assured it would be.