Contract Not Renewed and Overbilled

[#1]

A year ago yesterday I accepted an 18 month contract. I have an open question from CS asking for the contract to be extended 6 months after the initial year (making the 18 months). Today I've been billed the full cost of the fibre because no one has bothered to answer the question and renew the contract.

I've added these details to the question. No doubt the full amount will be debited from my account and I'll have to wait forever for someone to react and even longer for a refund. 

[#2 · Accepted solution]

Hello @quelquod I am deeply sorry to hear about the issue with your account bill and that your discount was not applied onto your latest invoice.

I have had a look into this and have responded to your query via a ticket. You can view my response by Clicking Here

Should you require any further assistance, please feel free to get back in touch with us.

Many thanks.

[#3]

Thanks for looking at this so promptly @Dumbledore . I got your voicemail earlier thanks (out cutting the lawn when you called).

[#4]

Hello @quelquod It's okay, glad I was able to help

Please let us know if you need anything else, hope you enjoy the rest of your weekend.

Kind regards.