Contract Length / Cost Clarification
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Contract Length / Cost Clarification
15-07-2015 4:34 PM
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I have been a customer of MAAF/Plusnet now for over 10 years & with my contract coming to an end was contemplating jumping ship due to a competitor offering 18 months free unlimited internet, free anytime calls for 6 months, a £75 shopping voucher plus £90.90 cashback.
The best deal offered today by a member of the retention team was a further 12 months @ £2.50 per month. I enquired about the free unlimited internet for 12 months but was advised that this was an 18 month contract & after the 12 months the next 6 months would be @ £9.99. I couldn't really understand this as this would equate to £59.94 for 18 months when 12 months would be just £30.
I decided to opt for the £2.50 per month as I have been pleased with the service over the years & this was the only option available however after researching a little more it would appear that the free period of 12 months is on a 12 month contract according to the information & link on MSE. I have also just read on the forums that another customer was not only offered the free unlimited broadband for 12 months but also the £50 cashback deal available to new customers in order to retain the business.
I would be grateful for your comments.
Many thanks.
Re: Contract Length / Cost Clarification
16-07-2015 9:23 AM
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Re: Contract Length / Cost Clarification
16-07-2015 9:32 AM
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Re: Contract Length / Cost Clarification
20-07-2015 9:27 AM
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Many thanks.
Re: Contract Length / Cost Clarification
20-07-2015 1:05 PM
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Re: Contract Length / Cost Clarification
20-07-2015 4:14 PM
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Also, please could you confirm as to whether the cooling off period is 7 or 14 days after the date the renewal was agreed.
Many thanks for your assistance.
Re: Contract Length / Cost Clarification
21-07-2015 8:17 PM
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Many thanks for your assistance.
Re: Contract Length / Cost Clarification
24-07-2015 7:32 AM
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I would be most grateful if you could advise at your earliest convenience.
Many thanks.
Re: Contract Length / Cost Clarification
24-07-2015 5:00 PM
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Re: Contract Length / Cost Clarification
24-07-2015 6:42 PM
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