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Contract Ending

Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Contract Ending

Can you please advise on any price rises on the horizon for this year be that phone or broadband.

Many Thanks

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Contract Ending

Hi @30FTTC06

Thank you for getting in touch with us through the community forums regarding your query.

There is nothing that I can see forecast at the moment but if we do have an annual price increase we will inform you well in advance of these changes and if they are detrimental to you then we will allow you to leave with no cancellation fees or you would be able to look at a new deal.

If you are wanting to discuss any new deals at the moment I would advise giving our customer options team a call on 0800 013 2632 and select option 1 then option 2, they will run through everything available for you and get you set up on a new deal that is right for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Contract Ending

It's already mentioned in the forum that a £1 increase in broadband is due in June. (probably connected to being forced to remove the charge for caller ID...)
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Community Veteran
Posts: 5,667
Thanks: 1,563
Fixes: 37
Registered: ‎16-10-2014

Re: Contract Ending

@30FTTC06@BenB - When I re-contracted (twice) yesterday I was advised that the cost of BB was going up by £1.00 on the 5th of June!

 

Community Veteran
Posts: 5,667
Thanks: 1,563
Fixes: 37
Registered: ‎16-10-2014

Re: Contract Ending

@Browni - That explains why I got it for 'free' when I re-contracted!

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Contract Ending

No such thing as 'free' these days.

It just means everybody pays, including those that don't use the service Ticked off

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Contract Ending

@Mook @Browni Cheers for the information, first proper day back in a few months so still sifting through hundreds of email haha

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If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Contract Ending

Cheers guys.

I noticed while browsing the plusnet website yesterday that the caller display is being dropped, so broadband up a pound and caller display down 99p - happy days!

A great saving of 1p PM I hope Smiley