Contract Ended. Price Rose. Unable to do anything about it!

[#1]

My year's contract ended at the end of last month. I have been trying since a fortnight before to contact PlusNet to discuss my options. But I'm simply told that "due to the volume of calls" I can't be connected. The same happens with online "chat". It's been nearly six weeks now.

Meanwhile, I've had twice the normal monthly amount taken from my account by PlusNet. I have no idea why.

What can I do? I want to stay with PlusNet because until now, their service has been excellent. But to refuse all contact with a customer is surely immoral, if not illegal.  Thoughts?

[#2]

@Annith 

Did you try calling the Customer Options Team who are the people you need to speak to to negotiate a new contract / better deal? Their direct number is 0800 013 2632 and that is usually less busy than the general support number. 

I do agree that trying to get hold of Plusnet at the moment is difficult. You will find a lot of posts on these forums on various subjects with the commeon thread being the problem trying to get hold of Plusnet Customer Service staff.

[#3]

No, I haven't tried that one. I'll get onto it. Very many thanks.