I have been having problems resolving a monthly billing problem after agreeing a new contract. I keep getting billed the wrong amount and it is very difficult to get through to customer services. Each time I am promised a refund and am told the next month it will be OK.
The refund does eventually arrive after quite a long time but then I get charged the wrong amount again. I do not know whether there is a system-wide problem here, or whether I am just unfortunate. I have spent several hours altogether on hold trying to contact customer services but wonder whether I will get charged the wrong amount next month and will have to start again. I have been trying to resolve this for 3 months now.
Is anyone experiencing the same problem?
Before this I had always experienced very good customer service from Plusnet and have been with them for many years.