Contacting to discuss renewal
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Contacting to discuss renewal
10-05-2018 8:28 PM - edited 11-05-2018 7:38 PM
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I have tried to contact Plusnet this evening to discuss options as my contract is near it end.
Estimated time for hone was 30 Minutes so tried chat already at 45 minutes and I am number 1 in the queue all this time.
No way to email or request info any other way.
You need more staff to answer deal with calls.
Update
Chat worked fine tonight, managed to get through and got a very helpful person who sorted everything for me.
Re: Contacting to discuss renewal
10-05-2018 9:41 PM
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Re: Contacting to discuss renewal
10-05-2018 10:12 PM - edited 10-05-2018 10:13 PM
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Thanks for you response, it was around 19:00 when I tried.
So hopefully someone will phone me, if not then I just move to someone else.
Re: Contacting to discuss renewal
12-05-2018 3:40 PM
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Welcome to our community forums @wayne5430 and apologies for the wait to get through to us at times.
I'm glad to hear this is resolved now. Feel free to let us know over here if you need any further assistance.
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