Contacting Customer Service

[#1]

Best customer service? How am I supposed to get in touch if I am not on Twitter and your online chat is offline and your customer service phone number provides a message and then hangs up?

I have a query on my bill yet hiding behind the coronavirus as an excuse not to provide that customer service is shameful. So... who do I get in touch with over a query with my latest bill?

I do not need a robot to reply. I do not need help on managing my account online. I do not need to know what you are doing for your staff during Covid response. I need to speak with someone about a problem with my bill. Are the "community" going to do that?

[#2]

@b789pilot 

Your post here should be picked up by a Plusnet staff member.

As you have not given any information about your billing issues (completely understandable on this public forum) they will need to contact you to take things further - you should see a response here in due course.

[#3]

Thanks for the response. What I can say about the issue is that I Anytime International 300 and charging has kicked in after just 260 minutes.

[#4]

@b789pilot Welcome to the forum.  🙂

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Anytime International 300 and charging has kicked in after just 260 minutes.

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When did you take up the Anytime option?

It doesn't apply until the next billing date after signing up for it.

[#5]

I’ve been on International 300 for over 2 years. Apart from the occasional call that goes over 60 min and getting charged for the ‘overage’, I have never exceeded the 300 min in a billing cycle. This months bill has gone over 300 min but the charging has started at 260 min.

[#6]

Ah, I see what you mean now. Sorry, I misinterpreted your original post.

One of the PN staff should be along soon to advise.  🤞

[#7]

Hi @b789pilot,

I can see you've also contacted us on Facebook via private message. I've responded to you there as a conversation was already ongoing.