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Contacting Customer Service

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Newbie
Posts: 3
Registered: ‎23-04-2020

Contacting Customer Service

Best customer service? How am I supposed to get in touch if I am not on Twitter and your online chat is offline and your customer service phone number provides a message and then hangs up?

I have a query on my bill yet hiding behind the coronavirus as an excuse not to provide that customer service is shameful. So... who do I get in touch with over a query with my latest bill?

I do not need a robot to reply. I do not need help on managing my account online. I do not need to know what you are doing for your staff during Covid response. I need to speak with someone about a problem with my bill. Are the "community" going to do that?

6 REPLIES 6
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All Star
Posts: 433
Thanks: 301
Fixes: 10
Registered: ‎01-08-2007

Re: Contacting Customer Service

@b789pilot 

Your post here should be picked up by a Plusnet staff member.

As you have not given any information about your billing issues (completely understandable on this public forum) they will need to contact you to take things further - you should see a response here in due course.

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Newbie
Posts: 3
Registered: ‎23-04-2020

Re: Contacting Customer Service

Thanks for the response. What I can say about the issue is that I Anytime International 300 and charging has kicked in after just 260 minutes.

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Hero
Posts: 4,646
Thanks: 1,327
Fixes: 25
Registered: ‎30-07-2008

Re: Contacting Customer Service

@b789pilot Welcome to the forum.  🙂


Anytime International 300 and charging has kicked in after just 260 minutes.

When did you take up the Anytime option?

It doesn't apply until the next billing date after signing up for it.

With the coming of old age, you will know all the answers; but nobody will ask any of the questions any more
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Newbie
Posts: 3
Registered: ‎23-04-2020

Re: Contacting Customer Service

I’ve been on International 300 for over 2 years. Apart from the occasional call that goes over 60 min and getting charged for the ‘overage’, I have never exceeded the 300 min in a billing cycle. This months bill has gone over 300 min but the charging has started at 260 min.

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Hero
Posts: 4,646
Thanks: 1,327
Fixes: 25
Registered: ‎30-07-2008

Re: Contacting Customer Service

Ah, I see what you mean now. Sorry, I misinterpreted your original post.

One of the PN staff should be along soon to advise.  🤞

With the coming of old age, you will know all the answers; but nobody will ask any of the questions any more
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Plusnet Help Team
Plusnet Help Team
Posts: 1,224
Thanks: 136
Fixes: 54
Registered: ‎26-03-2018

Re: Contacting Customer Service

Hi @b789pilot,

I can see you've also contacted us on Facebook via private message. I've responded to you there as a conversation was already ongoing.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team