Hi, I received an email from Plusnet a couple of weeks ago and it said to contact you on your 0800 587 1960 number. I would prefer to deal with this matter by email or raising a ticket as the one and only time I dealt with one of your phone advisers they messed up very badly and it became a protracted and unpleasant affair. Because of this I'd prefer to have things in writing so would it be possible to raise a ticket for me or have somebody email me? Thanks in advance. Andy.