Constantly Ignored
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Constantly Ignored
17-08-2020 5:02 PM
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Anybody else being consistently ignore by Plusnet?
I was promised a cheque from them 5 June and it never arrived.
Can't use webchat as it is offline.
DMed them on Twitter (only reason I have twitter is to try to communicate with this company) and it has been ignored.
Tweeted them twice and both have been ignored. They claim that they reply in order but I have seen many, many tweets posted after mine that have been dealt with.
It isn't practical to call as I can't afford to be on hold for half an hour to speak to somebody and that was my partner's wait time when she called on three separate occasions.
Anybody else ignored like this, and if so, have you paid in advance like me? Wish I was on pay monthly then at least I could cancel my DD to get their attention!
Re: Constantly Ignored
18-08-2020 12:46 PM
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Well cheque arrived in the post this morning, 6 days after I chased up but without any acknowledgement.
Job done I guess but seriously unimpressed with "customer service"
Re: Constantly Ignored
18-08-2020 4:54 PM
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hi simron i will never understand plusnet when it comes to newbies you would think they would help you in your first few months as a new member but this is not the case i hope that you don't keep getting ignored back in september 2019 when i was a newbie i got help from every were i still think the best place is the community and one of the plusnet help team will pick this up for you best of luck from boo1
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