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Confusion reigns over a Plusnet referal discount email.

Community Veteran
Posts: 5,611
Thanks: 1,531
Fixes: 35
Registered: ‎16-10-2014

Confusion reigns over a Plusnet referal discount email.

I'm quite confused, which, to be fair can easily be done but I got an email from Plusnet yesterday (to my main account) saying that I'd qualified for a new signup discount and viewing this URL would give full details.
https://portal.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals
But I see nothing new. Looking at my bill transactions I see this:
Quote
XXXXXXX £-5.00 £0.00 12/01/2016 Credit Note Account Credit Note
XXXXXXY £-5.00 £0.00 12/01/2016 Credit Note Manual spending of referral tokens by

Can anyone explain what is going on?

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Confusion reigns over a Plusnet referal discount email.

The email was just to inform you of the £5 refund for referrals coming back to you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 5,611
Thanks: 1,531
Fixes: 35
Registered: ‎16-10-2014

Re: Confusion reigns over a Plusnet referal discount email.

Sorry Chris I don't want to appear obtuse but I don't have a clue as to what that means, so I'm even more confused!
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Confusion reigns over a Plusnet referal discount email.

You referred people to Plusnet and the amount of credit this has generated has reached £5. This is just us giving you that money.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 5,611
Thanks: 1,531
Fixes: 35
Registered: ‎16-10-2014

Re: Confusion reigns over a Plusnet referal discount email.

Thank you. That explains it so much better, and cleared up my confusion.  Smiley