Confusion over 'regrade' from FTTC to ADSL2+
Hi there,
Just checked the order and it is indeed due to complete on the 6th, I'd guess the delay was due to an engineer being required to rejumper the line at the exchange for you. He won't need to visit your premises though.
As for speed estimates, if you check your phone number at http://www.dslchecker.bt.com/ it should give you a fair idea
Hope that helps.
Just checked the order and it is indeed due to complete on the 6th, I'd guess the delay was due to an engineer being required to rejumper the line at the exchange for you. He won't need to visit your premises though.
As for speed estimates, if you check your phone number at http://www.dslchecker.bt.com/ it should give you a fair idea
Hope that helps.
Thanks Matt
Yes, I appreciate that an engineer will be needed - not just at the exchange, I think, but also at the green cabinet at the end of my street... is that all part of the plan?
As for the speed estimate... Yes, I do know how to get one from elsewhere, but to quote from the PlusNet website at: http://www.plus.net/support/broadband/speed_guide/speed-check-estimates.shtml 'We will provide a speed estimate for your line when you sign up to our services, change product or move house'. and 'If you have a speed problem within the first three months of your service and we cannot fix it we will waive all contractual obligations and allow you to leave us for free'. It seems that this applies: 'We'd rather you didn't leave, but if you do decide to try another provider we'll waive any cancellation fees providing the following criteria applies:
• You have raised a speed fault within the first 70 days of your service
• Your fault has been open for 14 days or more
• You have given us a chance to investigate and resolve the problem, including access for an engineer if needed
• Your profile speed is at least 1Mb below the provided estimate
• Your profile speed is significantly lower than the estimate provided to you'
The link you provided indicated I could expect 'up to 5Mbps' and a downstream range of '4-6Mbps'. This is much what I was told on the phone when arranging the regrade - but surely this should have been put in writing to me somewhere - on the ticket or in an email, perhaps? I thought you were required to do that, and without it, how would I be able to persuade you to 'waive all contractual obligations'?
Please could I have an estimate in writing somewhere?
Yes, I appreciate that an engineer will be needed - not just at the exchange, I think, but also at the green cabinet at the end of my street... is that all part of the plan?
As for the speed estimate... Yes, I do know how to get one from elsewhere,
but to quote from the PlusNet website at: http://www.plus.net/support/broadband/speed_guide/speed-check-estimates.shtml 'We will provide a speed estimate for your line when you sign up to our services, change product or move house'. and 'If you have a speed problem within the first three months of your service and we cannot fix it we will waive all contractual obligations and allow you to leave us for free'. It seems that this applies: 'We'd rather you didn't leave, but if you do decide to try another provider we'll waive any cancellation fees providing the following criteria applies:• You have raised a speed fault within the first 70 days of your service
• Your fault has been open for 14 days or more
• You have given us a chance to investigate and resolve the problem, including access for an engineer if needed
• Your profile speed is at least 1Mb below the provided estimate
• Your profile speed is significantly lower than the estimate provided to you'
The link you provided indicated I could expect 'up to 5Mbps' and a downstream range of '4-6Mbps'. This is much what I was told on the phone when arranging the regrade - but surely this should have been put in writing to me somewhere - on the ticket or in an email, perhaps? I thought you were required to do that, and without it, how would I be able to persuade you to 'waive all contractual obligations'?
Please could I have an estimate in writing somewhere?
Quote I think, but also at the green cabinet at the end of my street... is that all part of the plan?
Yes, the line would need to be removed from the fibre cabinet and rerouted as part of the job.
Quote Please could I have an estimate in writing somewhere?
Sure, I've added that to ticket 74036757 which you should be able to see whilst logged into http://contactus.plus.net
Adam
Thanks Adam, greatly appreciated 
why would you downgrade from fibre back to adsl ?
Sadly I can no longer afford to pay £19.99 plus line rental every month... Downgrading to Fibre essentials (I think that's what it's called) would only have saved me £5 a month, and because PlusNet have come up with new names for their fibre products since I started on Fibre extra, I would have to sign up for a new 18 month contract - which I can't do at the moment. By changing back to ADSL, I have managed to save £15 a month for 9 months and then £10 a month after that, and only have to commit to a 12 month contract.
I'm sure I won't appreciate the drop in speed
but I will appreciate the extra money
I'm sure I won't appreciate the drop in speed
but I will appreciate the extra money