I never bother checking on tickets, unless I have one I know is open, but as I re-contracted earlier this month, I had a quick check.
I find I have an open 'Question' #197073909 which I certainly didn't initiate, and I have had notification that this ticket has been opened.
I also found in 'Closed Questions in the last 7 days' Service Notice #450458034 with a cryptic comment that 'Your Router has been deleted' - why?
Clarification of both these tickets would be appreciated.
Fixed! Go to the fix.
Hi @jab1, thanks for getting in touch.
This ticket relates to a marketing campaign we ran with regards to the returning of unused hardware. Customers who opted in automatically had a ticket applied to the account. The ticket requires no action and will automatically close down in time.
In terms of the service note, again it's nothing to worry about. After speaking with a colleague it's something out automated system updated but again won't affect your service.
Re: Confusing 'Question' and 'Service Notice'
13-02-2020 7:32 PM - edited 13-02-2020 7:34 PM