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Confusing Offer

Jonpe
All Star
Posts: 1,582
Thanks: 420
Fixes: 3
Registered: 05-09-2016

Confusing Offer

"Unlimited broadband and line rental for £19.99 a month for 12 months. 12 month contract. Unlimited broadband with line rental at £19.99 a month for 12 months (low cost areas only) on a 12 month contract. Normally £27.98 a month.

Available to existing Plusnet customers who sign up to a new 12 month contract and take Plusnet Unlimited broadband with Plusnet line rental and live in a low cost area. For customers signing up through the offer landing page.

If you live in a low cost area and take Plusnet line rental at £17.99 a month you pay £2.50 a month for 12 months, current price from month 13 is £9.99 a month."

So is the total £19.99 as per the first paragraph or £20.49 (£17.99 + £2.50) as per the last paragraph?

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Confusing Offer

Is this via an email? If so can you drop me a private message with a copy of the mail I'll get this looked at.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Jonpe
All Star
Posts: 1,582
Thanks: 420
Fixes: 3
Registered: 05-09-2016

Re: Confusing Offer

Private message sent just after midnight Saturday night, still awaiting a response.