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Confusing Offer

Jonpe
Hero
Posts: 3,991
Thanks: 1,831
Fixes: 9
Registered: ‎05-09-2016

Confusing Offer

"Unlimited broadband and line rental for £19.99 a month for 12 months. 12 month contract. Unlimited broadband with line rental at £19.99 a month for 12 months (low cost areas only) on a 12 month contract. Normally £27.98 a month.

Available to existing Plusnet customers who sign up to a new 12 month contract and take Plusnet Unlimited broadband with Plusnet line rental and live in a low cost area. For customers signing up through the offer landing page.

If you live in a low cost area and take Plusnet line rental at £17.99 a month you pay £2.50 a month for 12 months, current price from month 13 is £9.99 a month."

So is the total £19.99 as per the first paragraph or £20.49 (£17.99 + £2.50) as per the last paragraph?

2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Confusing Offer

Is this via an email? If so can you drop me a private message with a copy of the mail I'll get this looked at.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Jonpe
Hero
Posts: 3,991
Thanks: 1,831
Fixes: 9
Registered: ‎05-09-2016

Re: Confusing Offer

Private message sent just after midnight Saturday night, still awaiting a response.