Confusing July Bill
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Confusing July Bill
25-07-2021 10:42 AM - edited 25-07-2021 10:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Before I need to call in can someone explain my July bill because I can't make head or tail of it.
Straightforward June Bill:
Unlimited Fibre £16.23
Discount -£6.53
Line Rental £20.29
Line Only £0.00
Caller Display £0.00
Voicemail £0.00
Plusnet Call Protect £0.00
Confusing July Bill which is 8.78% higher
Unlimited Fibre -£12.44
Unlimited Fibre £13.02
Unlimited Fibre £16.98
Discount £5.01
Discount -£5.24
Discount -£6.83
Line Rental -£15.56
Line Rental £16.27
Line Rental £21.22
Fixed! Go to the fix.
25-07-2021 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Decided to call anyway.
It also contains last month's increase that wasn't applied.
Re: Confusing July Bill
26-07-2021 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Kremmen
I'm sorry for the confusion with your latest bill. It looks like our price increase went through after your bill last month was generated, so it's taken effect on this one.
Let us know if there are further issues or anything else you'd need help with.
Re: Confusing July Bill
26-07-2021 12:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looking at these figures your future monthly bill (from August) should be £1.38 more than your June bill of £29.99 i.e. £31.37 a 4.6% rise as was publicised to take effect from 30/06/2021.
Your July bill includes the pro rata refunds and charges for the 23 days from 30/06/2021 to 22/07/2021 for which you were not charged in your June bill covering the 30 days 23/06/2021 to 22/07/2021.
The breakdown for the pro rata adjustments are:
Old Rates:
Broadband £16.23 x 23/30 = £12.44 refunded
Discount -£6.53 x 23/30 = -£5.01 removed
Line Rental £20.29 x 23/30 = £15.56 refunded
Total refunded pro rata = £22.99
New Rates:
Broadband £16.98 x 23/30 = £13.02 charged
Discount -£6.83 x 23/30 = -£5.24 applied
Line Rental £21.22 x 23/30 = £16.27 charged
Total charged pro rata £24.05 (i.e. £1.06 extra)
Re: Confusing July Bill
27-07-2021 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I also have a confusing July bill with each item mentioned three times and an increase of 10% over previous months bill.. Seems like the same issue of the price rise not being applied last month.
Re: Confusing July Bill
27-07-2021 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I seem to be in a similar position, so I'll wait and see if things look any better on next months bill.
Re: Confusing July Bill
27-07-2021 2:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@RobPN - The (in)famous Plusnet accounting 'system' strikes again. 😉
Re: Confusing July Bill
27-07-2021 5:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks a lot for reaching out @anthonyw
I've had a look into this for you and it appears to be due to the recent price rise that we've had, with our system backdating certain elements of your bill to ensure that you've paid the correct amount. This should be a one off though, so pleas let us know if you have similar issues on your next bill and we'll be happy to investigate.
Re: Confusing July Bill
30-07-2021 6:24 AM - edited 30-07-2021 6:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the explanation.
I just hope CPI doesn't run riot as this could become a very expensive service and another candidate for annual shopping around.
The price rise structure being identical to BT does show your hands are tied.
Re: Confusing July Bill
30-07-2021 7:15 AM - edited 30-07-2021 7:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Confusing July Bill