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Confused, do I need a MAC key moving from Madasafish to Plusnet?

fiddiwebb
Dabbler
Posts: 14
Registered: ‎23-02-2010

Confused, do I need a MAC key moving from Madasafish to Plusnet?

Hi there, new user here.
Just connected to Plusnet yesterday after moving from Madasafish, connected and up and running with no problems (apart from a hassle with Webmail but sorted now)
I assumed I did not require a MAC key if moving from MAAF to PN and no one mentioned that I required one during telephone conversations for the changeover but just received a letter today from Plusnet asking for the reference number I should have been given ("MAC Key") from my old provider and if they don't hear from me they can't get me onto Plusnet?
Well I seem to be on Plusnet as I can see what I have used in my usage so the question is do I require a MAC key from MAAF or is the letter I received just a standard letter they send out to new customers from other providers.
Cheers  Smiley
5 REPLIES
fiddiwebb
Dabbler
Posts: 14
Registered: ‎23-02-2010

Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?

No one  Sad
Have I put this question on the wrong board?
Moderator
Moderator
Posts: 27,187
Thanks: 1,837
Fixes: 158
Registered: ‎14-04-2007

Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?

Moderators Note
I've moved this thread to Accounts and Billing to raise it's profile.
The Digital Care Team, who would probably pick up on this work Monday to Friday.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?

This is not necessary and I can see that you're already online with your Plusnet account.
fiddiwebb
Dabbler
Posts: 14
Registered: ‎23-02-2010

Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?

Strat
Thanks for moving my thread, wasn't sure if it was in the right place or not.
Ben Trimble
Thank you Ben for your reply , so I can just disregard the letter then.
Cheers  Smiley
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?

Yep Smiley