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Confused, do I need a MAC key moving from Madasafish to Plusnet?
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Confused, do I need a MAC key moving from Madasafish to Plusnet?
28-07-2010 12:10 PM
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Hi there, new user here.
Just connected to Plusnet yesterday after moving from Madasafish, connected and up and running with no problems (apart from a hassle with Webmail but sorted now)
I assumed I did not require a MAC key if moving from MAAF to PN and no one mentioned that I required one during telephone conversations for the changeover but just received a letter today from Plusnet asking for the reference number I should have been given ("MAC Key") from my old provider and if they don't hear from me they can't get me onto Plusnet?
Well I seem to be on Plusnet as I can see what I have used in my usage so the question is do I require a MAC key from MAAF or is the letter I received just a standard letter they send out to new customers from other providers.
Cheers
Just connected to Plusnet yesterday after moving from Madasafish, connected and up and running with no problems (apart from a hassle with Webmail but sorted now)
I assumed I did not require a MAC key if moving from MAAF to PN and no one mentioned that I required one during telephone conversations for the changeover but just received a letter today from Plusnet asking for the reference number I should have been given ("MAC Key") from my old provider and if they don't hear from me they can't get me onto Plusnet?
Well I seem to be on Plusnet as I can see what I have used in my usage so the question is do I require a MAC key from MAAF or is the letter I received just a standard letter they send out to new customers from other providers.
Cheers
Message 1 of 6
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Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?
28-07-2010 5:14 PM
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No one
Have I put this question on the wrong board?
Have I put this question on the wrong board?
Message 2 of 6
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Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?
28-07-2010 5:19 PM
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Moderators Note
I've moved this thread to Accounts and Billing to raise it's profile.
The Digital Care Team, who would probably pick up on this work Monday to Friday.
I've moved this thread to Accounts and Billing to raise it's profile.
The Digital Care Team, who would probably pick up on this work Monday to Friday.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 3 of 6
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Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?
28-07-2010 5:24 PM
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This is not necessary and I can see that you're already online with your Plusnet account.
Message 4 of 6
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Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?
28-07-2010 5:31 PM
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Strat
Thanks for moving my thread, wasn't sure if it was in the right place or not.
Ben Trimble
Thank you Ben for your reply , so I can just disregard the letter then.
Cheers
Thanks for moving my thread, wasn't sure if it was in the right place or not.
Ben Trimble
Thank you Ben for your reply , so I can just disregard the letter then.
Cheers
Message 5 of 6
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Re: Confused, do I need a MAC key moving from Madasafish to Plusnet?
29-07-2010 9:55 AM
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Yep
Message 6 of 6
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