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Confused by price increases - can someone explain?

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WalnutTree
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Registered: ‎08-07-2015

Confused by price increases - can someone explain?

Hi

I'm on a broadband contract for £18.99 a month and the contract started on 01 Feb 2022.  However, I was charged for £19.86 for February 2022 instead of £18.99.

Here are the bills so far:

- Feb: £19.86

- Mar: £21.22

- Apr: £17.89 (correction for overpayment)

- May: £20.92

- Jun: £20.92

I know that there was a CPI + 3.9 price increase from 1 March 2022. The £20.92 charges for May and June mean approximately a 10% increase to the original price: £18.99 + £1.93 (10%) = £20.92. Is this correct?

It's very confusing how this has been calculated.

Could someone explain the billing above and also confirm if the billing is correct? Thank you

6 REPLIES 6
Baldrick1
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Re: Confused by price increases - can someone explain?

@WalnutTree 

The increase was 9.3% so I reckon it should be £20.76. I have no idea how Plusnet’s billing system works it’s own version of magic.

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WalnutTree
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Registered: ‎08-07-2015

Re: Confused by price increases - can someone explain?

Thank you @Baldrick1 for letting me know about the 9.3% increase. As you mentioned 9.3% comes to £20.76, but I also don't know how billing does its calculations. The bills do not provide clear explanations.

I hope Plusnet update their CPI Plus 3.9% Guide to include the 9.3% figure.

Gandalf
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Re: Confused by price increases - can someone explain?

Fix

Hi there,

I'm really sorry for the confusion here.

I've taken a look at this for you and I believe I've sorted things out. I've dropped you an email with more info which you can also view online by going here > https://www.plus.net/wizard/?p=view_question&id=225040274

If you've got further questions though, feel free to let me know. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
WalnutTree
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Registered: ‎08-07-2015

Re: Confused by price increases - can someone explain?

Thank you @Gandalf for the email with more info and for correcting the billing. Many thanks.

Gandalf
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Registered: ‎21-04-2017

Re: Confused by price increases - can someone explain?

No problem @WalnutTree, let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
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Re: Confused by price increases - can someone explain?


@Baldrick1 wrote:

@WalnutTree 

The increase was 9.3% so I reckon it should be £20.76. I have no idea how Plusnet’s billing system works it’s own version of magic.


Think I'm losing the plot here ... if the pre-increase charge was £19.86, then adding 9.3% (£1.85) makes the new price £21.71.

The first bill following 31st March will be higher than this as it will have an adjustment for the days billed in March from 31st March to the April billing date.  The bill for May should then be £21.71.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.