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Confused about final bill

nick1066
Grafter
Posts: 30
Registered: ‎14-03-2011

Confused about final bill

I migrated away from Plusnet on 22nd September and was under the impression that (as my month starts on the 21st) that I would be charged for 1 or two days via Credit Card rather than a direct debit.
I have now had to pay a full month (£16.99) covering the period (according to the bill) from 21st September to 21st October.  The person I spoke to said that broadband was charged in arrears and that the bill was wrong.
Could anyone explain what should happen now as the note on my account already "warns" me about October's payment.
1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Confused about final bill

Hi,
Sorry for the inconvenience, you should not have been charged the full bill, as you only had service for one day.
I have refunded you £16.42 for the difference in where you shouldn't have had service. I will also cancel your account to ensure no further bills are issued.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet