Confused about bills
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Confused about bills
30-11-2011 12:22 PM
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I believe the date of our direct debit payments to be the 16th of the month, but today I've received an email informing us that a small payment will be taken from our account on the 5th for our service. We're a little confused because the amount doesn't seem enough to be including line-rental, yet seems too much to be just for broadband and is to be taken on the 5th rather than the 16th.
Thanks in advance,
CJ
Re: Confused about bills
30-11-2011 12:55 PM
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You can see the details of the invoice here: https://portal.plus.net/my.html?action=view_transactions&s=0
Its basically a pro-rata or part payment, the reason for which is to allow us to align the billing dates for your phone and broadband services.
Hope that helps.
Re: Confused about bills
30-11-2011 1:40 PM
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Hence the confusion.
CJ
Re: Confused about bills
30-11-2011 1:53 PM
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Re: Confused about bills
30-11-2011 2:25 PM
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I've used the help assistant and copied the relevant bit of the email there - I hope that's what you meant by support ticket.
The number is: 49374575
Thanks,
CJ
Re: Confused about bills
30-11-2011 2:52 PM
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Just one more thing...does your copy of the e-mail show a reference number at all?
I'm concerned about the details of that message as they aren't correct and the reference should help me find the root of the issue.
Adam
Re: Confused about bills
30-11-2011 3:36 PM
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Edit: Just found this, it was very small text: Email ref: E0717
Re: Confused about bills
30-11-2011 3:38 PM
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Re: Confused about bills
30-11-2011 3:44 PM
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Re: Confused about bills
30-11-2011 4:13 PM
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Re: Confused about bills
30-11-2011 7:09 PM
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Regards,
CJ
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