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Confused...What's happened to first 3 months free discount?

fiddiwebb
Dabbler
Posts: 14
Registered: 23-02-2010

Confused...What's happened to first 3 months free discount?

Hi
Joined Plusnet a few months ago and so far very impressed.
After paying my first months payment of £11.49 I received an email from Plusnet saying I should have got the first 3 months free and so the next 3 months would be discounted.
But I'm a bit confused what seems to be happening
1st  month I paid £11.49
2nd month I paid £11.49
3rd month I got the discount I paid £0.00
This month I paid £6.50?
Is this a glitch in the system and are other users having the same problem?
Thanks.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,241
Thanks: 195
Fixes: 61
Registered: 27-04-2007

Re: Confused...What's happened to first 3 months free discount?

Quote
Joined Plusnet a few months ago and so far very impressed.
After paying my first months payment of £11.49 I received an email from Plusnet saying I should have got the first 3 months free and so the next 3 months would be discounted.

Something doesn't sound right to me, I'd like to look into this for you, could you please send me a private message with your user name please?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
fiddiwebb
Dabbler
Posts: 14
Registered: 23-02-2010

Re: Confused...What's happened to first 3 months free discount?

Hi Adam
Many thanks, have just PM'd you.
Pete.
Plusnet Help Team
Plusnet Help Team
Posts: 13,241
Thanks: 195
Fixes: 61
Registered: 27-04-2007

Re: Confused...What's happened to first 3 months free discount?

Thanks Pete,
I'll look into this ASAP before coming back to you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
fiddiwebb
Dabbler
Posts: 14
Registered: 23-02-2010

Re: Confused...What's happened to first 3 months free discount?

Hi Adam
Sorry to hassle you,  I do know you lot are very busy but just wondered if you managed to have a look at this yet?
Thanks, Pete.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Confused...What's happened to first 3 months free discount?

Hi fiddiwebb,
Ok, I've worked out what's going on.
Your package is £11.49 for the first 3 months and then  £17.99 thereafter...
As the discount wasn't applied immediately the first two months you paid  £11.49 on those first 2 invoices
The 3rd invoice(27/09) for  £11.49  was fully discounted so the total was  £0.00
The 4th invoice(27/10) for  £17.99 was discounted by  £11.49 so you paid  £6.50
And the 5th invoice due 27/11 will also be discounted by  £11.49, so you will pay  £6.50 again
So in essence you have had 3 lots of  £11.49 discounted, equivalent to your first 3 months free.
Jojo Smiley
fiddiwebb
Dabbler
Posts: 14
Registered: 23-02-2010

Re: Confused...What's happened to first 3 months free discount?

Hi Jojo
Many thanks for your reply, stil a bit confused as the email I received from Plusnet on the 9th Sept said my first 3 months would be free?
I may have just  got the wrong end of the stick or the email was sent out to me by mistake, here are the details of the email.............
Subject:  Important information from Plusnet
From:  support@plus.net
Date:  Thu, September 9, 2010 2:54 pm
To:  ********************
Priority:  Normal
Options:  View Full Header |  View Printable Version  | Download this as a file | Spam | Not Spam



Your username: fiddiwebb
Dear Mr Peter ******
When you signed up to our service, you asked for three months' free broadband but
unfortunately we didn't apply this correctly.
You might already have paid a bill to us so to make sure you get the right amount of
free service we're going to discount your next three invoices. This will ensure you
receive the same amount of money off as if you had your first three months free.
As soon as your next invoice is generated, you can follow this link:
https://portal.plus.net/my.html?action=view_transactions
Click on the invoice number and you'll see the applied discount.
We hope that this is OK for you, but please let us know if you have any concerns.
Kind regards,
Ben Trimble
Customer Support
http://portal.plus.net
This email has been sent as it contains important information about your service
from Plusnet. Please do not reply to this email, as this is an unmonitored address.
PlusNet PLC
Registered Office: Internet House, 2 Tenter Street, Sheffield, S1 4BY
Registered in England no: 3279013




jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Confused...What's happened to first 3 months free discount?

Hi fiddiwebb,
Yeah, what I've explained more or less explains the email...
Email said..
Quote
When you signed up to our service, you asked for three months' free broadband but
unfortunately we didn't apply this correctly.

I said...
Quote
As the discount wasn't applied immediately the first two months you paid  £11.49 on those first 2 invoices

Email said...
Quote
You might already have paid a bill to us so to make sure you get the right amount of
free service we're going to discount your next three invoices. This will ensure you
receive the same amount of money off as if you had your first three months free.

I said...
Quote
The 3rd invoice(27/09) for  £11.49  was fully discounted so the total was  £0.00
The 4th invoice(27/10) for  £17.99 was discounted by  £11.49 so you paid  £6.50
And the 5th invoice due 27/11 will also be discounted by  £11.49, so you will pay  £6.50 again
So in essence you have had 3 lots of  £11.49 discounted, equivalent to your first 3 months free.

So I think that's more or less the same thing, or am I having a blonde moment?
Jojo Smiley