Conflicting information and being overcharge

[#1]

Hi,

Since joining plusnet last year, I've had nothing but problems. After spending a lot of time going backwards and forwards on the phone for hours over months things seemed to be finally sorted in December. 

However, I had a bill on January the 2nd and now have just had notification of another bill coming 28th of January, and they are both a lot more than what I was supposed to be paying?

Hope to have some help on this.

Best wishes,

Dale

[#2]

Hi Dale,

I'm very sorry for any confusion that may have been caused regarding your bill.

I have looked over your account and updated you via a ticket. You can view this here

Should you have any further queries, please do not hesitate to get in touch.

Thank you,

Aisha