Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Confirmation.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Confirmation.
Confirmation.
10-07-2013 5:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not sure if this is in the correct section? Just realised this should have been in "accounts and billing".
However, possibly one of the Digital Care Team could answer?
My 12 month contract was coming to an end so I 'phoned Customer Options, on the 5th July, to try and agree a new contract for broadband & 'phone rather than transfer to one of the two LLU providers at my exchange.
A new contract was agreed verbally but to date all I've received by email are 1 x "Your Plusnet Protect has been cancelled". I didn't know I had it! 3 x repeated messages, all identical, "Your product change is now complete" with no details whatsoever of what the product change is.
All received on the 5th but I've not had any confirmation of what was agreed. All that's happened is my account is showing unlimited broadband at £16.99 - definitely not what was agreed.
I really would like confirmation before I go ahead and pay for 12 months line rental upfront which is, of course, non refundable.
However, possibly one of the Digital Care Team could answer?
My 12 month contract was coming to an end so I 'phoned Customer Options, on the 5th July, to try and agree a new contract for broadband & 'phone rather than transfer to one of the two LLU providers at my exchange.
A new contract was agreed verbally but to date all I've received by email are 1 x "Your Plusnet Protect has been cancelled". I didn't know I had it! 3 x repeated messages, all identical, "Your product change is now complete" with no details whatsoever of what the product change is.
All received on the 5th but I've not had any confirmation of what was agreed. All that's happened is my account is showing unlimited broadband at £16.99 - definitely not what was agreed.
I really would like confirmation before I go ahead and pay for 12 months line rental upfront which is, of course, non refundable.
Message 1 of 3
(861 Views)
2 REPLIES 2
Re: Confirmation.
11-07-2013 11:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, it looks like those tickets appeared because there was a problem when changing your account type over though those now appear sorted - it looks like your discounts have also been applied?
With regard to the agreement, I suspect that's detailed on ticket 71623983 (you can see that at http://contactus.plus.net) - sorry that that's an internal ticket without much detail, if you'd like everything listed on there for proof please pop a comment on and the agent you talked to/agreed the deal with will oblige (I believe it's with her as a personal ticket).
With regard to the agreement, I suspect that's detailed on ticket 71623983 (you can see that at http://contactus.plus.net) - sorry that that's an internal ticket without much detail, if you'd like everything listed on there for proof please pop a comment on and the agent you talked to/agreed the deal with will oblige (I believe it's with her as a personal ticket).
Message 2 of 3
(356 Views)
Re: Confirmation.
11-07-2013 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Matt, much appreciated.
Yes, I'll add a question to that "ticket". Didn't think of checking there!
Yes, I'll add a question to that "ticket". Didn't think of checking there!
Message 3 of 3
(356 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page