Concerned that my account still appears to be active
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Concerned that my account still appears to be active
09-10-2014 1:19 PM
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I raised a ticket about this a couple of days ago, but not heard anything yet. My account effectively closed on 30th September, but theres no indication that I won't be billed for line rental and broadband on 12th October - I know I will have outstanding phone charges for calls made, but I'm concerned that come the 12th I'll be billed for more than just a few pounds worth of calls.
I would rather clear this up before billing day, than have to chase up refunds. Ticket number is #92694541
Thanks.
Re: Concerned that my account still appears to be active
09-10-2014 1:29 PM
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Re: Concerned that my account still appears to be active
09-10-2014 1:43 PM
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I've had the billing team take a look at this and they've confirmed that a refund of £6.03 is owed and this has been processed today.
My colleague has also closed your account.
You should receive the refund in the next 5-7 working days. Sarah has also updated the ticket for you to show the breakdown of the refund.
If you've any further queries, please let me know!
Thanks
Alex
Re: Concerned that my account still appears to be active
09-10-2014 1:53 PM
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Re: Concerned that my account still appears to be active
10-10-2014 11:59 AM
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Quote from: alexdevine My colleague has also closed your account.
Sarah has also updated the ticket for you to show the breakdown of the refund.
If the account has been closed, will kingkobra be able to see the updated ticket?
Re: Concerned that my account still appears to be active
10-10-2014 12:56 PM
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Re: Concerned that my account still appears to be active
10-10-2014 6:15 PM
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Re: Concerned that my account still appears to be active
10-10-2014 6:36 PM
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Let me know if there are any issues.
Matty
Re: Concerned that my account still appears to be active
13-10-2014 9:58 PM
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Re: Concerned that my account still appears to be active
14-10-2014 9:47 AM
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I'm really sorry this is dragging on for you. I will have a look myself now and see what I can find. I know refunds can take up to ten working days to appear back in your bank account but that doesn't explain the conflicting information.
I'll have a look see now and come back to you.
Warm regards
Sharon
Re: Concerned that my account still appears to be active
14-10-2014 10:23 AM
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It was lovely to speak to you and I hope I was able to answer all your questions. I've dropped you a text with my number on so if you need owt or are concerned about your refund, just give me a holler!
Best wishes
Sharon
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