cancel
Showing results for 
Search instead for 
Did you mean: 

Complaint...

GraemeM
Newbie
Posts: 2
Registered: ‎18-04-2018

Complaint...

A few weeks ago I wrote to you to give notice of my intention to cancel my Home Phone and Broadband service due to the poor level of service received.

 

Today I have received a letter from [CSA Removed] that says "we've contacted you several times recently to remind you about your outstanding balance", which is clearly untrue as this is the first I have heard from you.

 

And apparently I owe you £132.80. No information about this amount, why its been charged or anything else?

 

Obviously it does confirm that I've made the right decision, but it would still be helpful to receive some kind of explanation.

 

My client reference is 1376633.

 

Many thanks

 

 

Moderator's note by Adie (Dvorak) CSA name removed as per Forum rules

2 REPLIES
Moderator
Moderator
Posts: 19,038
Thanks: 2,088
Fixes: 311
Registered: ‎11-01-2008

Re: Complaint...

Moderators Note.

Moved from 'Home Phone' to 'My Account'

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Complaint...

Hi there.

Due to this being account sensitive information I can't give any information out on this publicly but I've raised a question on your account with the details which you can view by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team