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Posts: 2
Registered: ‎18-04-2018


A few weeks ago I wrote to you to give notice of my intention to cancel my Home Phone and Broadband service due to the poor level of service received.


Today I have received a letter from [CSA Removed] that says "we've contacted you several times recently to remind you about your outstanding balance", which is clearly untrue as this is the first I have heard from you.


And apparently I owe you £132.80. No information about this amount, why its been charged or anything else?


Obviously it does confirm that I've made the right decision, but it would still be helpful to receive some kind of explanation.


My client reference is 1376633.


Many thanks



Moderator's note by Adie (Dvorak) CSA name removed as per Forum rules

Posts: 28,714
Thanks: 6,399
Fixes: 1,464
Registered: ‎11-01-2008

Re: Complaint...

Moderators Note.

Moved from 'Home Phone' to 'My Account'
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 8,346
Thanks: 1,164
Fixes: 426
Registered: ‎01-01-2012

Re: Complaint...

Hi there.

Due to this being account sensitive information I can't give any information out on this publicly but I've raised a question on your account with the details which you can view by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team