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Complaint over house move

Newbie
Posts: 3
Thanks: 1
Registered: ‎07-09-2020

Complaint over house move

can anyone advise the best and most effective way to complain? The chat option is never working and no one ever responds to twitter messages. I'm getting fed up of being on hold for hours to explain the same situation to someone new over and over again.
2 REPLIES 2
Seasoned Pro
Posts: 397
Thanks: 261
Fixes: 11
Registered: ‎02-12-2016

Re: Complaint over house move

If you scroll to the bottom of this page you will find a section " complaints, code of practice". Click on it and follow the actions detailed.

Plusnet Help Team
Plusnet Help Team
Posts: 15,171
Thanks: 458
Fixes: 126
Registered: ‎27-04-2007

Re: Complaint over house move

Hi there and I'm really sorry for the difficulties you've had making contact with us. I can see that you spoke with a colleague of mind called Luke who has dealt with this for you but please do let me know on here if there's anything further we can help with. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team