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Complaint over house move
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Complaint over house move
07-09-2020 3:29 PM
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can anyone advise the best and most effective way to complain? The chat option is never working and no one ever responds to twitter messages. I'm getting fed up of being on hold for hours to explain the same situation to someone new over and over again.
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Re: Complaint over house move
07-09-2020 4:16 PM
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If you scroll to the bottom of this page you will find a section " complaints, code of practice". Click on it and follow the actions detailed.
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Re: Complaint over house move
10-09-2020 1:38 PM
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Hi there and I'm really sorry for the difficulties you've had making contact with us. I can see that you spoke with a colleague of mind called Luke who has dealt with this for you but please do let me know on here if there's anything further we can help with.
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