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Complaint not dealt with !

Dabbler
Posts: 10
Registered: ‎13-05-2020

Complaint not dealt with !

I see my ticket number has now disappeared from my account information online yet no discussion has taken place with myself so whats happened to it. Ref 201642630.

2 REPLIES 2
Dabbler
Posts: 10
Registered: ‎13-05-2020

Re: Complaint not dealt with !

Any plusnet staff actually dealing with this ? 

Plusnet Help Team
Plusnet Help Team
Posts: 767
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Complaint not dealt with !

Hi @Redrocket1,

 

Thanks for getting in touch.

I'm sorry to hear of the delay in responding and I appreciate this could have been handled better. Please accept our apologies for any inconvenience caused.

I have looked into this for you and have sent a response here.

Let us know if you need anything further.

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team