Complaint not dealt with !

[#1]

I see my ticket number has now disappeared from my account information online yet no discussion has taken place with myself so whats happened to it. Ref 201642630.

[#2]

Any plusnet staff actually dealing with this ? 

[#3]

Hi @Redrocket1,

Thanks for getting in touch.

I'm sorry to hear of the delay in responding and I appreciate this could have been handled better. Please accept our apologies for any inconvenience caused.

I have looked into this for you and have sent a response here.

Let us know if you need anything further.

Thanks - LF