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Compensation

raspberry65
Newbie
Posts: 3
Registered: ‎28-08-2019

Compensation

What is the situation regarding compensation for no/low service for more than 4 weeks when the service and line rental were all paid for during that period?

Has Plusnet still not joined the Automatic compensation Group?

1 REPLY 1
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Compensation

Hi @raspberry65,

 

Thanks for getting in touch, I appreciate your query.

 

Our complaints policy can be found here.

 

We are not participants to the compensation scheme you refer to as this is voluntary. We deal with complaints on an individual basis and will always consider the appropriate redress in our resolution.

 

Thanks - LF

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  Tahir M
 Plusnet Help Team