Thread moved from Broadband to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Very poor indeed. I'm into my second week of downtime & was offered a refund of broadband charges for the downtime plus one month's free broadband by way of compensation. As you know, the bulk of our bill is the line rental - so in my case my "compensation" amounts to less than £10. Inadequate at best, but 50p is nothing short of an insult! I feel persistance is your only option. I'd advise you to call them & post here relentlessly if you have the time. These forum posts show up on google searches & are not good publicity for Plusnet when they're trying to drag in new customers. Good luck!