Compensation
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Compensation
29-05-2018 6:58 PM
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Re: Compensation
29-05-2018 7:04 PM
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Moderator's note:
Thread moved from Broadband to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Compensation
29-05-2018 7:43 PM
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Very poor indeed. I'm into my second week of downtime & was offered a refund of broadband charges for the downtime plus one month's free broadband by way of compensation. As you know, the bulk of our bill is the line rental - so in my case my "compensation" amounts to less than £10. Inadequate at best, but 50p is nothing short of an insult! I feel persistance is your only option. I'd advise you to call them & post here relentlessly if you have the time. These forum posts show up on google searches & are not good publicity for Plusnet when they're trying to drag in new customers. Good luck!
Re: Compensation
29-05-2018 8:41 PM
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The Industry proposal for automatic-compensation which has been accepted by Ofcom is due to come into effect early 2019 with much better terms.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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