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Compensation for loss of service

FIXED
drobson1967
Newbie
Posts: 3
Registered: ‎20-09-2022

Compensation for loss of service

Hi, I am a new Plusnet broadband customer and have had a loss of service from my going live date of 11/08/2022 till 08/09/2022. How do I apply for compensation of loss of service?.

Thank you,

Damian Robson.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,465
Thanks: 6,621
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Registered: ‎11-01-2008

Re: Compensation for loss of service


Moderators Note


This topic has been moved from Broadband to My Account / Billing

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
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Registered: ‎27-04-2007

Re: Compensation for loss of service

Fix

Hi there Damian, we follow the OFCOM automated compensation scheme: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

 

That means we'll process the compensation due within 30 days of your service having gone live and that will be credited from your account balance so it deducts from the following bills. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team