Compensation for delay ?
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Compensation for delay ?
29-10-2016 11:55 PM
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I recently joined PlusNet. I was given my change-over date as the 24th October. I was with TalkTalk who switched me off on that date. I heard nothing from PlusNet except a text on the 24th saying my router was on its way from that day. I got it on the 25th.
I was without both telephone and broadband until the 26th when they were finally activated.
No apology or explanation was given.
I just wonder if I will ever be given an explanation or even a little compensation for the in convenience caused ?
My broadband speed at the moment is a lot slower than TalkTalk too.
I have been with PlusNet a few times over the years with no problems.
Re: Compensation for delay ?
30-10-2016 8:18 AM
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Sorry to here about the slight delay in service being activated. The best way to get this resolved is to start a live chat with the customer service team here they will be able to answer the question for you. Alternatively you can wait for a member of Plusnet staff to pick this up.
James
Re: Compensation for delay ?
30-10-2016 10:01 AM
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The error here looks to be with TalkTalk who should not have disabled their service until they received notification that the move to the BT network had completed.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Compensation for delay ?
31-10-2016 3:59 PM
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Re: Compensation for delay ?
03-11-2016 9:30 PM
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I was cut off by TalkTalk on the day that PlusNet was supposed to be taking over my line! Plusnet were two days late with no explanation!
I was originally supposed to be with you on 21st October and even that was changed.
Please advise. Thank you
Re: Compensation for delay ?
04-11-2016 11:56 AM
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The orders were committed and expected to complete on 24/10/16. They did complete on this date.
I'm sorry to see you were able to get online until 26/10/16 and I do sincerely apologise for any inconvenience this caused.
For downtime, we would generally refund the cost of the affected service during the downtime, however as your broadband is currently free, this would come to £0.
However having said this, I'd be happy to issue a refund of the cost of the service for the 2 days, based off of the standard ADSL pricing if you'd like.
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