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Compensation for Messing Up House Move

Dabbler
Posts: 10
Thanks: 5
Registered: ‎05-09-2019

Compensation for Messing Up House Move

How do I go about making a formal complaint to Plusnet?

My house move was messed up, leaving me without broadband for a month. I have been trying to get compensation for the mobile wifi hotspot and data I had to buy to tide me over, but am getting nowhere. I raised the question on my account page, but it has been closed without actually resolving the problem. I am tired of talking to different advisers on the phone and chat, without success.

3 REPLIES 3
Moderator
Moderator
Posts: 24,561
Thanks: 4,413
Fixes: 1,126
Registered: ‎11-01-2008

Re: Compensation for Messing Up House Move

Complaints procedure https://www.plus.net/help/legal/complaints-code-of-practice/
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If it fixed it click 'This fixed my problem'
Dabbler
Posts: 10
Thanks: 5
Registered: ‎05-09-2019

Re: Compensation for Messing Up House Move

Thanks! I have opened a new question with the support team using the link provided.

Plusnet Help Team
Plusnet Help Team
Posts: 1,857
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Compensation for Messing Up House Move

Hey @alex6,

 

I'm really sorry to read about your recent issues during your house move and I apologise for the inconvenience caused.

I have now taken ownership and provided a further response over the support ticket here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team